Troubleshooting

"We didn't recognize a person in the picture" Error

If you receive this error message, it means our AI couldn't detect a clear human face in your uploaded image. Here's how to fix it:

Example of a Good Selfie

This is an example of a good selfie - clear face, good lighting, looking at the camera

Common Causes and Solutions:

• Face not clearly visible: Make sure your face is the main focus of the image and clearly visible. Avoid photos where your face is partially obscured by hands, objects, or shadows.
• Poor lighting: Use good lighting - natural light works best. Avoid backlit photos or images where your face is in shadow.
• Too far away or too close: Your face should be clearly visible but not take up the entire frame. A good selfie shows your face and upper shoulders.
• Heavy filters or editing: Avoid using heavily filtered or edited images. Our AI works best with original, unedited photos.
• Multiple edits: Important: Avoid using already edited images. Multiple changes and edits can lead to malformations and artifacts that may cause our system to not recognize you in the image. Use original, unedited photos for best results.
• Sunglasses or face coverings: Remove sunglasses, masks, or any accessories that cover your face.
• Blurry image: Make sure your photo is in focus and not blurry.